Orders

Find answers to all your order-related questions for a seamless shopping experience
How do I make a purchase?

To make a purchase, simply browse our luxury collection, select your desired product, add it to your cart, and proceed to secure checkout. Follow the on-screen instructions to complete your order effortlessly.
How do I know if my order is confirmed?

Once your order is successfully placed, you will receive an order confirmation email or SMS with your order details and tracking information.
Can I Change My Shipping Address After My Order Is Placed?

Yes, you can request an address change within 12 hours of placing your order by contacting our support team.

Shipping & Returns

Everything you need to know about delivery timelines, returns, and hassle-free exchanges
When Will My Order Be Shipped?

Orders are processed within 24–48 business hours after successful payment confirmation. Once shipped, you’ll receive tracking details via email or SMS.
What Is Your Return Policy?

We offer a 3-day easy return policy for damaged, defective, or incorrect products. The product must be unused and returned in its original packaging.
Do You Ship Internationally?

Currently, LUXPENNY ships across India with reliable delivery partners. International shipping will be available soon as we expand globally.
How Long Will It Take Until I Receive My Order?

Delivery usually takes 5–8 business days depending on your location. Metro cities may receive orders faster.
Can I Track My Order?

Yes, once your order is dispatched, a tracking link will be shared with you so you can monitor your shipment in real time.
Is Shipping Free?

Yes! We offer FREE shipping across India on orders of ₹1,000 or above. For orders below ₹1,000, a flat ₹65 shipping fee is applied. All orders are delivered safely with tracking updates after dispatch.
What If My Product Arrives Damaged?

If your order arrives damaged, please contact our support team within 24 hours of delivery with photos of the product and packaging.
Can I Cancel My Order After Placing It?

Orders can be cancelled within 12 hours of placement. Once shipped, cancellation may not be possible.