LUXPENNY creates timeless jewelry designed for everyday elegance, crafted with beauty, comfort, and lasting shine
Physical Products -> Orders can be cancelled only before the item is shipped -> Orders already shipped cannot be cancelled
-> After the product you purchased from our website reaches you, when you open it, it is mandatory to make a video of it being opened because if there is any defect in the product or it is broken or there is any damage or any other product has arrived by mistake, then you will have to watch the video to return the parcel, so it is mandatory to take a video. If there is no video, then it is mandatory for our company to not accept the return of that parcel.
-> It is mandatory to upload this video along with the return process.
Refund Policy
No-Refund Policy We maintain a strict no-refund policy for all products. However, we may make exceptions in the following cases:
-> Product Not Received -> If the product is lost in transit -> If the wrong product is delivered -> If the product is damaged during shipping
Refund Process (When Applicable)
If any refund is approved, the amount will be credited back to the original payment method within 7-14 business days
Return Policy
We are committed to ensuring customer satisfaction and stand by the quality of our products. Below is our return policy to guide you through the return and replacement process:
Eligibility for Return -> Returns are accepted only for defective, damaged, or incorrect products received. -> The return request must be initiated within 24 hours of receiving the product.
Return Process -> If your return request is approved, the replacement process will be initiated within 2-3 business days. -> Once the replacement is dispatched, it is expected to be delivered within 4-7 business days.
Important Notes -> Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances. -> We are not responsible for delays caused by external factors beyond our control.
We aim to make the return and replacement process as seamless as possible.
If you have any queries about returns or refunds, contact us:
📧 luxpennyy@gmail.com
📱 Website Contact Page
